Refund Policy

If you are no longer able to make your escape room booking time, please contact our customer service at the earliest possible time.

For cancellations/ rescheduling requests more than 48 hours away from scheduled session, we will assist to either
(1) Reschedule to a new session with no extra cost
(2) Cancel the session and provide a full refund

For last minute cancellations/ rescheduling requests less than 48 hours away from scheduled session, we will assist to either
(1) Reschedule to a new session with an additional charge of 50% of your total bill
(2) Cancel the session and provide a 50% refund

For the refund process, kindly provide a local bank account (Malaysian Bank,), as we are unable to process refunds to international bank accounts

No refunds or rescheduling will be allowed for no shows or late arrival