Fulfillment Policy

(1) Customers are required to make reservations through our official website to secure the escape room. Reservations are processed on a first-come, first-served basis. We recommend booking well in advance to guarantee availability, as popular time slots may fill up quickly.

(2) Upon arrival at our facility, customers are kindly requested to present the booking confirmation email received upon successful reservation. This email serves as proof of reservation and is a crucial step in initiating the fulfillment of your experience. Only customers with a valid booking confirmation will be allowed to proceed with the scheduled game or activity.

Additional Information:

(1) Please ensure that the information on the booking confirmation, such as date, time, and activity details, is accurate.

(2) In the event of any changes to your reservation, we request customers to notify us in advance through the provided contact information on our website.